Returns & Exchanges

At IFFCO Urban Gardens, we want your plants and gardening supplies to arrive in perfect condition. If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 7 days of delivery for damaged or defective items.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or our website portal with your order number and photos of the product within 48 hours of receipt.

• 2.
  Verification

  Our gardening experts will review your claim to ensure it meets our quality guarantee standards for plants, seeds, or specialized soil mixes.

• 3.
  Packaging

  For non-perishable tools and accessories, securely pack the items in their original packaging, ensuring all labels and components are included.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement to your doorstep or process a full refund to your original payment method within 5-7 business days.